1. How do I cancel my membership?
Even though we never want to see you go, we understand that sometimes you might have to cancel your membership. We do want you to come back and see us again, so here is where you need to go to cancel your membership:

IMG Customers - http://www.imgcustomersupport.com
CCBill Customers - https://support.ccbill.com
Epoch Customers - http://www.epoch.com/billingsupport
GXBill Customers - http://www.gxbill.com

Thank you for choosing DirtyPancake.com

2. What do I need to view DirtyPancake.com?
For this site, you can see everything regardless of whether you are on a slower dial up connection or an ultra-fast Cable or DSL connection. The difference will be the time it takes to load and download photos and videos. We provide videos in multiple sizes, and you can choose what size is best for you.

3. What formats are videos in?
Our videos are available to stream in Flash or download in Windows Media and iPod. In order to stream the videos you must have Adobe Flash Player 8 or above. Get Flash.

If you have problems viewing the videos, make sure you have the latest update of your media player.

4. How big are the videos?
We have three different sizes of videos for you. The smallest ones take the least time to download, but the largest size has the best quality. All videos are available in Large (720X540 pixels), Medium (480X360 pixels), and Small (320X240 pixels). Here is a diagram to show you the exact sizes:

5. How big are the photos?
When downloaded, photos are 2000 pixels wide on the long side. Depending on your screen resolution, monitor size, and browser, web display sizes may vary. My pictures are optimized to show at the highest quality and with the fasting viewing time for you!

6. What web browser should I use to view the site?
My site has been tested in the following web browsers: Microsoft Internet Explorer
Mozilla Firefox
Safari
Opera

Make sure you have the current versions of your preferred web browser. Chances are it will make your viewing experience faster and will cut down on the possibility of any problems.

Have more questions? Click here to visit our support page.